Policies
Draft policies. Review them with the owner before launch.
Shipping
$25 insured shipping in the U.S. · Free local pickup in Great Falls. In-stock knives ship within 3 business days of purchase. Every package is insured and requires an adult signature on delivery. We ship to U.S. addresses only. Buyers are responsible for knowing and following the knife laws where they live.
Returns & refunds
In-stock knives can be returned unused, in original condition, within 14 days of delivery for a full refund of the knife price. Return shipping is paid by the buyer. Custom knives are made to your order and can't be returned. The 50% deposit on a custom order is refundable until work on your knife begins.
The Stillwater Promise
- Free sharpening for the life of the knife. Drop it off in Great Falls or mail it in. You pay shipping one way.
- Any defect in the steel, heat treatment or construction is repaired or the knife is replaced.
- Damage from honest use, like a chipped tip or a rolled edge, is repaired free of charge.
- Not covered: prying, throwing, batoning knives not built for it, dishwashers, or modifications by someone else.
Use & care
- Wipe the blade clean and dry after every use. Carbon steel will rust if left wet.
- Oil carbon blades lightly now and then. Mineral oil works and is food safe.
- Hand wash only. Never put a knife in the dishwasher.
- Don't store a knife in a leather sheath for months. Leather holds moisture.
- Cut on wood or plastic boards, never glass, stone or ceramic.
Privacy
We collect your name, email, phone and shipping address only to fill your order or answer your request. Payments are processed by Stripe; we never see or store your card number. If you sign up for new-knife emails, we use your email only for that, and you can ask to be removed at any time. We don't sell or share your information.
Contact
Jim Thompson · jt-thompson@outlook.com · Great Falls, Montana